MICE - Cancellation And Postponement Policy

CANCELLATION AND POSTPONEMENT POLICY

Postponement or cancellation by weather conditions

The itinerary and the order of the tours may change due to the weather and/or conditions adverse to the practice of activities. If necessary, Nattrip will postpone the activity to a date that is compatible at no additional charge. A voucher with the amounts paid may be requested for future use.

Cancellation for personal reasons

The cancellations for personal reasons of the passenger, according to EMBRATUR normative deliberation, will have refunds by the following distribution:

Cancellation prior to 30 days of start of activity: 90% of the total amount
Cancellation between 29 and 21 days of start of activity: 80% of the total value
Cancellation less than 21 days from the start of the activity: No return

Postponement for personal reasons

Postponements due to any personal reason will not be allowed and the transfer of date or refund of unused portions or activities will not be authorized.

No-Show Situations

In case of “No-Show” situations, when the client does not notify cancellation with minimum advance and/or does not attend the activity, Nattrip reserves the right not to return any value to the client.